merdeka365 Casino & Sportsbook Data Care

This page describes what we collect when you use merdeka365 and how we keep that data protected. We take your privacy seriously; we collect only the information we need to operate our platform, verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with local regulations.

We do not sell your data to third parties for marketing. We do not share your betting history or account balance with external advertisers. We store your information in encrypted form and restrict access to authorized staff only. This privacy policy applies to all users of merdeka365 in supported jurisdictions.

Please read this policy carefully. If you have questions about how we handle your data, contact our support team via the links in our menu.

What Data We Collect at merdeka365

We collect different types of information depending on what you do on merdeka365. When you register, we ask for your full name, email address, phone number, date of birth, and country or city of residence (Jakarta, Surabaya, Bandung, Medan, or other supported locations). This is mandatory to create your account.

For identity verification, we request a government-issued ID (national ID card or passport) and proof of address (bank statement, utility bill, or government letter). We store these documents in encrypted form and retain them only as long as your account is active, or longer if local law requires.

We log all your activity on merdeka365: bets placed, games played, deposits, withdrawals, login times, and IP address. This helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. We also collect browser type, device type, and operating system for technical support.

Account data

Name, email, phone, date of birth, address, government ID, proof of residence.

Payment data

Payment method type, last four digits, transaction dates, and amounts.

Activity data

Bets, wagers, game sessions, login history, IP address, device info.

Communication data

Messages you send to our support team, including any complaints or requests.

How We Use Your Data on merdeka365

We analyze your activity to detect suspicious patterns: unusually large bets, rapid deposits and withdrawals, or betting on Liga 1, Piala AFF, or Champions League matches from multiple accounts with similar patterns. If we detect fraud, we may suspend your account and report to local authorities.

We use your email address to send account notifications (login alerts, withdrawal confirmations, bonus offers). We send these emails only when necessary; we do not send unsolicited marketing emails unless you opt in. You can disable email notifications in your account settings.

We may use anonymized, aggregated data for business analysis: how many users from Jakarta access live-dealer tables versus slots, or average deposit amounts via online payment versus bank transfer. This data cannot identify you individually.

Third-Party Data Processing at merdeka365

We work with third-party processors to deliver our service. These processors handle specific functions but do not own or sell your data.

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking operators, and local payment, online payment, e-wallet, mobile banking banks process your deposit and withdrawal transactions. We share only the minimum data needed: your name, account number, and transaction amount.
• Identity verification providers: We may use third-party services to verify your government ID and address. These services compare your documents against national databases. We only share your name, ID number, and address.
• Hosting and cloud providers: We store merdeka365's servers with reputable cloud operators. Your data is encrypted both in transit and at rest. Servers may be located outside Indonesia; we ensure they meet international security standards.
• Support and customer service tools: Our support team uses ticketing software to manage your inquiries. Your support messages are stored securely and accessible only to authorized staff.
• Fraud and compliance tools: We use anti-fraud software to detect suspicious account behavior and anti-money-laundering tools to comply with local regulations. These tools do not share your data outside our organization.

We do not sell your email address, betting history, or account balance to advertisers or marketing firms. We do not share your data with other gambling operators, sports leagues, or third-party data brokers.

How Long We Keep Your Data

We retain your account data while your account is active. If you close your account, we keep identifying information (name, ID, address) for seven years to comply with anti-money-laundering laws. We retain transaction records (deposits, withdrawals, bets) for five years for tax and dispute resolution purposes.

We delete personal communication data (support emails, chat messages) after two years unless it is relevant to an ongoing dispute. If we suspect fraud, we retain all related data indefinitely for investigation.

You may request deletion of your data by contacting our support team. However, we cannot delete data that we are legally required to retain for regulatory or tax purposes.

Cookies and Tracking Technologies

We use cookies to maintain your login session and remember your preferences (language, dark mode). Cookies are small files stored on your device; we use them to improve your experience on merdeka365.

Session cookies expire when you log out. Persistent cookies remain on your device for up to one year; you can delete them manually via your browser settings. We do not use cookies to track you across other websites.

We use analytics tools to measure page views and user behavior on merdeka365. This data is anonymized; we cannot link it to individual users. If you wish to opt out of analytics, you can disable cookies in your browser, although this may affect merdeka365's functionality.

Security of Your Data on merdeka365

We encrypt all data in transit using HTTPS and at rest using AES-256 encryption. We restrict access to your data to authorized staff who have signed confidentiality agreements. We use multi-factor authentication to protect administrative access to our systems.

We undergo regular security audits and penetration testing. We maintain a vulnerability disclosure program; if you discover a security issue, you can report it confidentially to our security team.

No system is perfectly secure. If we discover that your data has been compromised, we will notify you within a reasonable timeframe and advise you of steps to protect yourself.

Data and Jurisdiction Restrictions

Our servers may sit outside your jurisdiction. Data that you provide to merdeka365 may be stored, processed, or transferred to countries outside Indonesia. By using merdeka365, you consent to this data transfer. If local law prohibits international data transfer, you should not use our service.

We comply with local data protection laws where applicable. If your jurisdiction has data protection regulations (e.g., requiring local data residency), we will honor those requirements. Contact our support team to discuss your specific jurisdiction's requirements.

Changes to This Privacy Policy

We may update this policy at any time. Major changes will be announced via email or account notification. Your continued use of merdeka365 after an update constitutes acceptance of the new policy.

If you disagree with a change, your only remedy is to close your account and cease using merdeka365.

Contact Us About Your Data

If you have questions about this privacy policy or how we handle your data, contact our support team. You can reach us via the contact methods listed in our footer menu. We will respond to your inquiry within a reasonable timeframe, typically within five to ten business days.

This privacy policy is available in English. If there is a conflict between this English version and a translated version in another language, the English version takes precedence.